1. Eligibility for Returns

Physical products purchased from RichMind Marketing may be eligible for return within 30 days of the delivery date.

To qualify for a return, the item must:

  • Be unused and in its original condition
  • Be returned in the original packaging
  • Include proof of purchase or order confirmation
  • Not be damaged due to customer misuse

Items returned after 30 days may not qualify for a refund or exchange.

2. Non-Returnable Products

The following products and services cannot be returned or refunded unless required by law:

  • Custom printed products
  • Personalized business cards
  • Custom brochures and flyers
  • Logo design services
  • Website design and development services
  • Local SEO services
  • Google Maps SEO services
  • Social Media Marketing services
  • Digital Marketing consulting
  • Merchant Services setup fees
  • Gift cards
  • Downloadable digital products
  • Digital Signage software licenses

Because these services are customized specifically for each client, all sales are considered final once production or work has begun.

3. Printing Products

If a printing error is caused by RichMind Marketing, we will:

  • Reprint the order at no additional charge, or
  • Issue a partial or full refund, depending on the situation.

Printing variations such as slight color differences between digital proofs and printed products are considered normal and are not eligible for refunds.

Customers are responsible for reviewing all artwork before approving production.

4. Website Design & Digital Marketing Services

Due to the nature of professional services:

  • Deposits are non-refundable.
  • Completed work is non-refundable.
  • Monthly SEO, Local SEO, Google Maps SEO, PPC, and Social Media Management fees are non-refundable after work has started.
  • Subscription services may be canceled before the next billing cycle.

5. Refund Process

If your refund request is approved:

  • Refunds will be issued using the original payment method.
  • Processing generally takes 5–10 business days, depending on your financial institution.
  • You will receive an email confirmation once the refund has been processed.

6. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account.
  2. Contact your credit card company.
  3. Contact your bank.

If you still have not received your refund after completing these steps, please contact us.

7. Exchanges

We replace physical products only when:

  • They are damaged during shipping.
  • They contain manufacturing defects.
  • The wrong product was shipped.

Requests for exchanges must be submitted within 7 days of receiving your order.

8. Cancellations

Orders may be canceled only before production or project work begins.

Once design, printing, website development, SEO work, or digital marketing services have started, cancellation requests may not qualify for refunds.

9. Return Shipping

Customers are responsible for return shipping costs unless the return is caused by our error.

Shipping charges are non-refundable.

For valuable shipments, we recommend using:

  • USPS Tracking
  • UPS
  • FedEx
  • Shipping Insurance

RichMind Marketing cannot guarantee receipt of returned packages without tracking information.

10. Damaged or Incorrect Orders

Please inspect your order immediately upon delivery.

If your order arrives damaged or incorrect, contact us within 48 hours and include:

  • Order number
  • Photos of the damaged item
  • Description of the issue

We will review your request and respond promptly.

11. Contact RichMind Marketing

If you have questions regarding this Refund & Returns Policy, please contact us.

RichMind Marketing

Address

2833 E Desert Inn Rd Suite A2

Las Vegas, NV 89121

United States

Phone

(702) 570-9527

Email

Richmindmktllc@gmail.com

Website

https://richmindmarketing.com

Can I return custom printed products?

Custom printed products are generally non-refundable once production has started unless there is a printing error caused by RichMind Marketing.

Are website design services refundable?

Website design deposits and completed work are non-refundable after the project begins.

How long does it take to receive a refund?

Approved refunds are typically processed within 5–10 business days through the original payment method.

Can I cancel my order?

Orders may be canceled before production or service work begins. Once work has started, cancellation may not qualify for a refund.

How do I contact RichMind Marketing about a refund?

You can contact us by phone at (702) 570-9527, by email at Richmindmktllc@gmail.com, or through our Contact Us page.